Once an order is placed and payment is processed, it is non-cancellable and non-refundable. We kindly ask you to review all order details carefully before completing your purchase.

At Poonam Rajput Luxury Label, every piece is crafted with precision and care to meet the highest standards of design and quality. We understand that sometimes you may need to exchange an item, and we’re here to make the process smooth and transparent.

Eligibility for Exchange

Exchanges are accepted only for size issues or manufacturing defects.

The product must be unused, unworn, unwashed, and returned in its original condition with all tags, labels, and packaging intact.

Requests for exchange must be raised within 48 hours of delivery by contacting our customer care team via email or WhatsApp.

Non-Exchangeable Items

Customized, altered, or made-to-measure pieces.

Sale, discounted, or promotional items.

Products showing signs of wear, damage, or stains after delivery.

Exchange Process

1. Initiate Request – Share your order details, reason for exchange, and product images with our team.

2. Approval & Instructions – Once approved, you will receive return shipping instructions.

3. Dispatch Back to Us – Customers are responsible for shipping the item back to our studio.

4. Replacement Dispatch – After quality checks, your replacement piece will be shipped within 7-10 working days.

Important Notes

We do not offer refunds; only exchanges are available.

If the requested replacement size/design is unavailable, store credit valid for 6 months will be issued.

International orders are not eligible for exchange due to cross-border logistics.

For any exchange assistance, please reach us at:
📧 thehouseofnandini@gmail.com
📞 +91 9919000039

By placing an order, you acknowledge and agree to our no refund and no exchange policy. Please verify all details, including size and color, before completing your purchase.

It is the customer's responsibility to select the correct size and verify product information. We will not be held liable for any discrepancies or errors in the order.

For any inquiries or concerns regarding your order, please contact our customer service team at info@houseofnandini.co.in before placing your order.

Thank you for your understanding and cooperation.